Case Study · PlainPPM Customer Solution

How WAS Lucerne runs its projects with PlainPPM

Project management and collaboration for the public sector, powered by Microsoft 365

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“Implementing PlainPPM as our enterprise project management solution has significantly improved our processes, project planning and delivery, and collaboration across our projects.”

Nik Bättig, Head of Project Management Office, WAS Lucerne

Situation

Based in Lucerne, WAS Wirtschaft Arbeit Soziales coordinates services related to social insurance and the labor market. To address the challenges of managing its diverse project portfolio efficiently, WAS planned to introduce a standardized project management system. The aim was to gain an overview of the WAS project landscape and improve project planning, delivery and tracking.

The WAS enterprise project management initiative, led by Urs Rüttimann (Head of IT) and Nik Bättig (Head of Project Management Office), aimed to automate the end-to-end project life cycle, with a strong focus on ease of use and transparency across the project portfolio.

From a technology perspective, WAS favored a strong integration of project management and collaboration into a single ecosystem. The decision for Microsoft 365 enabled WAS to modernize its project management practices by making full use of standards within the Microsoft Power Platform, Planner and Teams. Special emphasis from a WAS perspective was put on compliance with Swiss data protection regulation, particularly regarding the use of Microsoft Cloud services.

Solution

In order to address existing challenges and to bring project management to a next level, WAS opted for PlainPPM as the future enterprise project management solution.

PlainPPM convinced WAS by offering a light and intuitive user experience and by covering the end-to-end project life cycle, both on a portfolio, as well as on a single project layer. PlainPPM furthermore provides a wide array of features to support all users to successfully plan and execute projects.

PlainPPM enables WAS:

  • to document and evaluate project ideas,
  • to align project ideas with strategic goals,
  • to create project templates,
  • to get a real-time view of all ongoing projects and requests,
  • to plan, deliver and track projects more effectively, and
  • to improve collaboration at both project and portfolio level.
Two people discussing PlainPPM reports on a laptop and a monitor

Implementation

DACS AG, a trusted Microsoft Partner, successfully coordinated the implementation of PlainPPM using a standard four-phase approach.

  1. Analysis: conduct workshops to identify and prioritize functional, procedural, and organizational requirements.
  2. Design: create the PlainPPM solution design and customize the WAS pilot solution.
  3. Review: test the WAS pilot solution, resolve issues and implement improvements.
  4. Go-live: joint approval to launch, handover of training on the WAS PlainPPM solution, and early-life support.

Benefits

PlainPPM promotes collaboration and user acceptance by providing a simple and intuitive user experience, as well as a seamless Microsoft Teams integration. PlainPPM users and project teams can collaborate closely and goal-orientated within the borderless M365 ecosystem.

Implementing PlainPPM significantly improved transparency across the entire project portfolio. All ideas, projects and tasks are immediately visible, supporting better decision-making for both management and project teams.

WAS-specific customizations in PlainPPM significantly reduce the effort and cost of project planning and delivery. Management and project teams benefit from a tailored basis for decision-making, dynamically generated project plan and document templates, real-time project information and KPIs, and a complete record of project data.

Conclusion

The successful implementation at WAS demonstrates the company’s commitment to embracing modern technologies. Thanks to its centralized platform, WAS is well-equipped to meet future challenges and contribute to Lucerne’s social and economic well-being.

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